What do I do if I get a pop-up message telling me my computer has a virus?
- DO NOT call the phone number.
- Close your browser. (The program you are using to get on the Internet, ie. Internet Explorer, Microsoft Edge, Firefox, Chrome, Safari.) If you cannot see an “X” in the top right or left corner to click on, try looking for the program’s icon at the bottom part of your screen. HOVER (don’t click) on the icon then in the little window that opens up, click on the “X” in the top-right corner there.
- DO run a virus scan if you have antivirus software installed. If you do not have antivirus software installed, you can download and run a free product like Malwarebytes or run TrendMicro’s online malware scanner.
- For your peace of mind, DO make regular backups of all of things you care about on your computer: photos, documents, music, etc.